nuansa Platform Privacy Notice

This page describes what we collect when you use nuansa and how we keep that data protected. We at nuansa collect personal information to verify your identity, process your deposits and withdrawals, and deliver our sportsbook and casino services. Our privacy commitments apply to all account holders across supported jurisdictions in Indonesia, including users in Jakarta, Surabaya, Bandung, Medan, and Semarang.

We do not sell your data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks), identity verification providers, and legal authorities when required by law. Your data is encrypted in transit and at rest, and we retain it only as long as necessary to fulfill our service obligations and comply with regulatory requirements.

Our nuansa platform uses cookies and similar tracking technologies to remember your login state, track your session activity, and measure site performance. You can manage cookie preferences in your browser settings. This notice explains our data practices in detail; if you have questions, you can contact our support team via the contact form on our website.

What Data We Collect on nuansa

We at nuansa collect several categories of information when you register and use our platform. During account creation, we collect your email address, phone number, and a password of your choice. We use your email to send account notifications, promotion updates, and withdrawal confirmations. Your phone number is used for account recovery and optional two-factor authentication (2FA).

When you complete identity verification (KYC) on nuansa, we collect your government-issued ID number, full name, date of birth, and address. We also ask you to upload a photo of your ID document and proof of address (utility bill or bank statement). Our nuansa verification team reviews these documents to confirm your identity and prevent fraud. We retain these documents securely for the duration of your account and for a period after account closure as required by law.

During gameplay and wagering on nuansa, we log your betting activity, game selections, wager amounts, outcomes, and account balance changes. We use this data to calculate your tier status, weekly cashback, and referral rewards. We also track your deposit and withdrawal history, including the payment method used, amount, and timestamp. This information helps us detect suspicious activity and comply with anti-money-laundering (AML) regulations.

Identity data: Government ID, name, date of birth, address, and document photos collected during KYC verification on nuansa.
Financial data: Deposit and withdrawal amounts, payment methods, and transaction timestamps used to process your account on nuansa.
Activity data: Wagers placed, games played, outcomes, and balance changes logged on nuansa for tier calculation and fraud detection.
Device data: IP address, browser type, device model, and operating system collected when you access nuansa.

How We Use Your Data on nuansa

We at nuansa use your personal data for the following purposes: (1) to verify your identity and prevent fraud; (2) to process your deposits and withdrawals; (3) to calculate your tier status, weekly cashback, and referral rewards; (4) to send you account notifications and promotion updates; (5) to comply with legal and regulatory obligations; (6) to investigate disputes and resolve complaints; and (7) to improve our nuansa platform through analytics and user feedback.

Your data on nuansa is never used for marketing to third parties or sold to data brokers. We do not share your betting history or financial information with advertisers. We may share aggregated, anonymized statistics (e.g., "our nuansa platform processed 50,000 Liga 1 wagers last week") for business reporting, but this data cannot identify you.

Third-Party Processors & Data Sharing

We at nuansa work with trusted third-party service providers to deliver our platform. These processors include payment gateways (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity verification vendors, and cloud hosting providers. We share only the minimum data necessary for each processor to perform their function. For example, we share your name and bank account number with your chosen bank to process your withdrawal, but we do not share your betting history with your bank.

Our nuansa servers may be located outside Indonesia. Your data may be transferred to and stored in jurisdictions with different privacy laws. By using nuansa, you consent to this transfer. We apply the same security standards to data stored anywhere as we do to data stored in Indonesia.

We may disclose your data to law enforcement, tax authorities, or other government agencies if required by law or court order. We will notify you of such requests unless legally prohibited from doing so. We do not voluntarily share your data with government agencies without legal process.

Your Rights & Data Protection on nuansa

We at nuansa respect your privacy rights. You have the right to access your personal data, request corrections to inaccurate information, and request deletion of your data (subject to legal retention requirements). You can exercise these rights by contacting our support team. We will respond to your request within 30 days.

You have the right to opt out of promotional emails from nuansa. Each email we send includes an unsubscribe link; clicking it removes you from our mailing list. You will continue to receive transactional emails (deposit confirmations, withdrawal notifications, account alerts) even if you opt out of promotions, as these are necessary for account management.

Data security on nuansa: We encrypt your data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. We do not store your password in plain text; instead, we hash it using industry-standard algorithms. Access to your data is restricted to authorized nuansa staff and is logged for audit purposes.

Account Deletion & Data Retention

If you wish to close your nuansa account, you can request account deletion through your account settings or by contacting support. We will close your account and mark your data as inactive. However, we retain your identity documents, transaction history, and financial records for a minimum of five years to comply with anti-money-laundering (AML) and tax regulations. After this retention period, we securely delete your data.

If your nuansa account is inactive for 12 months, we may close it automatically. We will send you a warning email before closure. Once closed, you can reactivate your account by logging in and completing a mobile bankingef verification process.

Cookies & Tracking on nuansa

Our nuansa platform uses cookies to enhance your experience. Session cookies remember your login state and keep you authenticated while you browse. These cookies expire when you close your browser. Persistent cookies remember your preferences (e.g., language, theme) and remain on your device for up to one year.

We also use analytics cookies to measure how you interact with nuansa. These cookies track which pages you visit, how long you stay, and which games you play. We use this data to identify popular features, diagnose technical issues, and optimize our platform. Analytics data is anonymized and does not identify you personally.

You can disable cookies in your browser settings, but doing so may limit your ability to use nuansa. Most browsers allow you to accept or reject cookies on a per-site basis. You can also clear cookies from your device at any time.

Policy Updates & Contact

We at nuansa may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of nuansa after such changes constitutes your acceptance of the updated policy.

If you have questions about our privacy practices or wish to exercise your data rights, you can contact our support team. We are available to assist account holders across Indonesia, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. Our support team will respond to your inquiry within five business days.

This privacy notice is effective as of the date posted on our nuansa platform. We remain committed to protecting your data and maintaining your trust. Thank you for using nuansa.